Returns & Exchanges

We want you to be completely satisfied with your NuPhy gear, which is why we offer a 30-day return window for items in their original packaging and condition. Please note that certain items, such as customized keycaps or switches, may be subject to specific restocking guidelines.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation for the return or exchange.

• 2.
  Quality Inspection Review

  Provide clear photos or videos of the product and its packaging to ensure the item meets our resalable condition requirements.

• 3.
  Ship the Hardware

  Once approved, securely pack your device in its original box and ship it to our designated service center using a tracked shipping method.

• 4.
  Refund Processing

  After our technicians verify the item's condition, your refund will be processed back to your original payment method within 7-10 business days.