Frequently Asked Questions
Everything you need to know about your NuPhy experience.
Does NuPhy ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What is the return policy for NuPhy keyboards?
We offer a 7-day return policy for items in their original packaging and condition. Please note that customers are responsible for return shipping costs.
Are NuPhy keyboards compatible with both Mac and Windows?
Absolutely. All NuPhy keyboards come with dedicated system toggles and extra keycaps to ensure full compatibility with macOS, Windows, and Android.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How long does the battery last on wireless models?
Battery life depends on the specific model and RGB usage. Generally, you can expect up to 48 hours with lights on and several weeks with lights turned off.
Do NuPhy products come with a warranty?
Yes, all our hardware products include a one-year limited warranty covering manufacturing defects and hardware failures under normal use.